Policy

The below sets out the policies for stockists of Caramelo Kids. If you would like a copy of the extended policy pack, please get in touch with us.

 

Using Our Imagery

If you require imagery for any products you have ordered, please email us on info@caramelokids.co.uk. Photos are permitted for use on your stockist website and social media once goods have been delivered to your shop or warehouse. 

 

Pricing 

We have a strict mark up policy of 2.2-2.4 for all stockists. We will have one sale per season in which you can reduce the price. Any stockists selling Caramelo Kids products lower than the recommended retail price will risk having their account suspended. We expect all retailers to follow the RRP so not to put other shops at a disadvantage. 

 

Where you can Sell 

Caramelo Kids products are to be sold on own shop websites (including social media) and shop premises only. They are not to be sold at market stalls or sites such as Amazon or Ebay. We reserve the right to suspend your account if you sell at non-permitted sites. 

 

Shipping 

Once your order has been submitted, please allow up to 2 working days for your order to be dispatched. All deliveries will include freight charge for next day UK delivery which will be calculated once your order has been packed by our team. Weekend delivery is available if required.

During busier periods, please allow up to 4 working days for your order to be dispatched.  

 

Returns and Exchange Policy 

We do not offer a refund policy, only on occasion if the item has a defect or is damaged. We allow 7 days from purchase date for the goods to be returned back to us for any exchanges or refunds.  For any returns of damaged goods once the item has reached us we will issue a refund within 5-7 business working days or apply a credit note to your account up on request.

If you would like to see our full terms and conditions, please drop us an email on info@caramelokids.co.uk or alternatively you can give us a call on +44 (0) 1277 563699.

Vat Registration Number:
294390670

Welcome

Please note - we are no longer accepting new registrations. We will be accepting new applications at the start of the AW21 season.

Thanks for visiting!

Caramelo Kids team x