PLACING ORDERS & SHIPPING
How long will it take to receive my Caramelo Kids order?
Orders within the UK typically arrive in 2-4 business days, while international orders take 2-6 business days. As soon as your order ships, we’ll send you a tracking link so you can follow its journey!
Do you offer free delivery?
A:Yes! We offer free standard delivery on orders over the following amounts: £50 in the UK, $200 in the US, $275 AUD in Australia, AED 900 in the UAE, and QAR 900 in Qatar. Standard delivery charges vary for each country, and you can check the details at checkout.
How can I track my order?
Once your order is shipped, we’ll email you a tracking number so you can follow your Caramelo goodies every step of the way!
What countries do you ship to?
Currently, we ship to the UK, US, and a few other select countries. Visit our Delivery Info Page for the full list. If your location isn’t listed, let us know where you’d like us to deliver next!
Can I change or cancel my order?
Need to make a change? Contact us as soon as possible. We’ll do our best to help before your order is shipped.
Do you offer gift wrapping?
We don't offer gift wrapping just yet, but all our orders are beautifully packaged to make every delivery feel special.
EASY RETURNS
Can I return an item if it doesn’t fit?
Of course! If the size isn’t quite right, simply return it in unworn, original condition. Check out our Returns Policy for the easy steps.
How long do I have to return my Caramelo Kids order?
We offer a 14-day return window from the delivery date to make sure you’re fully happy with your Caramelo goodies.
How do I make a return?
Visit our Returns Policy page for step-by-step instructions on how to send back any items that aren’t quite right.
How long does it take to process a return?
Once we receive your return, please allow 5-7 business days for us to process it and issue your refund.
YOUR PRIVACY MATTERS
Is my personal information safe with Caramelo Kids?
Absolutely. We value your privacy and handle all personal information with care. Read our Privacy Policy to learn more about our commitment to protecting your data.
Does Caramelo Kids share my information with third parties?
Only with trusted partners essential for processing your order, like our delivery services. We’ll never sell your information.
Can I unsubscribe from Caramelo Kids marketing emails?
Yes! You can unsubscribe at any time by clicking the link at the bottom of our emails, though we’d hate to see you go.
SHOPPING WITH CARAMELO KIDS
Do you have a size guide for Caramelo Kids clothing?
We do! Every product page includes a size guide to help you pick the perfect fit for your little one.
Can I use a discount code on sale items?
Some codes apply only to full-price items, so be sure to check the details on your code.